Shipping & Returns

At Marée Lune, we care deeply about your experience. Below you’ll find details about shipping, returns, and exchanges. If you have any questions, don’t hesitate to reach out: mareelune.designs@gmail.com

Shipping Policy

We are proud to offer secure and reliable shipping on all jewelry orders.

  • Processing Time: Orders are processed within 1–3 business days.

  • Shipping Time: Delivery times vary depending on your location and shipping method.

  • Shipping Carriers: We ship using trusted carriers such as USPS and UPS.

  • Shipping Costs: Calculated at checkout based on destination and order weight.

Return & Exchange Policy

We want you to love your jewelry. If something isn’t quite right, we’re here to help.

Damaged or Incorrect Items

If your order arrives damaged, defective, or not as described, please contact us within 15 days of delivery at mareelune.designs@gmail.com with your order number, a brief description, and clear photos. We'll work with you to resolve it quickly.

Returns

  • Return Window: Returns are accepted within 15 days of delivery.

  • Eligibility: Items must be unworn, unused, and in original packaging.

  • How to Start a Return:

    • Email mareelune.designs@gmail.com with your order number and reason for return.

    • We’ll provide return instructions and return address details.

    • Items sent without prior approval may not be accepted.

  • Return Shipping Costs: Customers are responsible for return shipping.

  • No Restocking Fees: We do not charge restocking fees.

  • Return Conditions: We reserve the right to deny returns that do not meet the above conditions.

Defective or Damaged Items

We take quality seriously and want to make things right if your piece has a flaw.

  1. Contact us within 15 days of receiving your order.

  2. We’ll review your concern and give you return instructions.

  3. You’ll send the item back at your expense for inspection.

  4. If the item is confirmed defective, we’ll ship you a replacement at no cost to you.

To prevent misuse, all defective or damaged items must be returned before a replacement can be issued.

Exchanges

We don’t currently offer automatic exchanges. However:

  • For damaged or defective items, a replacement will be sent after we inspect the original.

  • If you’d like a different item, we recommend returning your original (if eligible) and placing a new order.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom or personalized jewelry

  • Final sale items

  • Gift cards

If you’re unsure about an item, feel free to contact us before purchasing.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund is approved.

  • Approved refunds will be processed to your original payment method within 10 business days.

  • Please allow additional time for your bank or card provider to complete the transaction.

If it’s been more than 15 business days since your return was approved and you haven’t received a refund, please email us.

Lost Return Shipments

We recommend using a trackable shipping method for all returns. Unfortunately, we cannot be responsible for return packages lost in transit.

Legal Info

  • Governing Law: This policy is governed by the laws of the state of Louisiana, United States.

  • Policy Updates: We reserve the right to update or change this policy at any time. Any updates will be reflected on this page.